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The first impression a customer gets as they walk through the doors of your store comes from your sales team. If they’re disengaged, that first impression is one of apathy. Retail sales training teaches your employees to get in the game and engage with customers as soon as they enter your store. Delivering a basic greeting and having a genuine desire to connect lets your customers know that there are helpful, interested people waiting to assist them. This is the first step in engagement, which is the first step in rapport building.
All companies should reach/target that level of satisfaction. Sometimes companies can even exceed customers satisfaction or expectations by analyzing their needs in advance and making sure they address such needs using their competitive strategy and capabilities.
yes and giving service achieving good sales for the company and promoting company products.
Do you think that a PERFECT customer service experience is attainable? What does that look like? Every customer would have to get what they ask for; however, sometimes, those requests conflict with business policies, which could make customer service reprensentatives vulnerable.
In my perspective, having high goals and working to accomplish them is the most important. It's important to learn where a business's greatest weaknesses are and to gradually improve upon them. Sometimes that means changing policies and practices in order to meed the demands of consumers.
