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Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.
There are a lot of factor to be considered for someone to be a great candidate of a customer service job. First, I think is experience, you can always have a better trust to someone who has experience of doing something and their achievements on that experience is a great factor too. Second is attitude, a person with a positive personality will always be a good factor to any job. Someone who sees every problem as an opportunity to improve or showcase their skill is a great addition to a company. Lastly, education, though it is very important to some that you finished at least a diploma it doesn't necessarily to others. Some companies gives priority to trainings that are particular to the job you are applying.
"Customer First" is a mantra for any Organisation to suceed in its business. I follow this mantra. Being responsive with positive attitue, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others.
Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs
there are follwoing things which can we use
i.e Communication skill
Quick response , We identified customer need & wants, keep always smiling , Attitude, Well Dress , given proper to the point answer , always work positive , time management ,flexible ,organize work
I believe that I am the best candidate for this position because of my extensive customer service and management experience and my ability to adapt to any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my set tasks. Also, with my personable character, I can work well and communicate with others to contribute to team efforts. In all that I do, I would strive to advance the company, and I feel that my previous work experience proves that.
For me, you have to really have a heart to serve the customer. Making them feel you are willing, sincere and supportive anyway you can. Being polite and professional at all times as well as connecting to them as human as possible.
I worked as a customer service representative for almost 3 years, and what i gained from experince allows me to say that; it is all really about the attidue since you are dealing with other person oraly not pgysically, so mainly alot of body language gestures and postures do not exist so its all about the positivitey that you generate through a peace of equipment such as the phone or the omputer microphones, etc.
I tend to overview every aspect of the job or the product that i will be presenting, so mainly it is about knowing your product or your provided service.
Good Communication and interpersonal skills, customer focus, approach and engage, be polite and a good listener.
Attitude always first. a smiley face with pleasant physical appearance is an additional advantage.
