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Will it be so bad if you became friends with your customer?

Working in an environment where you see regular people daily. Sometimes, people are genuinely good, that they touch a part of you. When customer service becomes not a service, but an act of kindness to someone who appreciates the effort you give. Whenever you were too tired and  it shows, but instead of them telling you to smile because they are a customer and they should only see good bits of you. They would tell you to relax and just do everything at your own pace, because they can wait, for time in the establishment with you, and all of other great people, are a part of everyday joy. When you thought you are just doing your job, but these people see more than that. And when instead of you giving them care, it is initiated by these people first, that giving it back is just a genuine gesture. 

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Question ajoutée par Audrey San Gabriel , Moderator , Bayt.com
Date de publication: 2017/03/15
Manzoor Alam
par Manzoor Alam , Director , 7th Sky Travel & Tourism Services (Pvt.) Limited

In some instance it will help you to create room for understanding and helpful to generate the business regularly. However, if cross the limit then it may cause of conflict of interests therefore, keep clear always in your mind that customer is customer and can not be close or personal friend otherwise both would be in any serious  problem at any stage.

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks

No, it is a good idea to do so ...

Ahmed Fawzy
par Ahmed Fawzy , HR Manager , Sleepless Diligent Services.

it's not bad at all as long as you are doing your role in a perfect way, personal relations make strong connections.

Ahmed Mohamed Ayesh Sarkhi
par Ahmed Mohamed Ayesh Sarkhi , Shared Services Supervisor , Saudi Musheera Co. Ltd.

no it is very good in your work but in same way didn't make this close relationship effect on negative by advise customer to didn't buy it

 

Rajaat Bhattacharyya
par Rajaat Bhattacharyya , Manager –Sales

No, wrong assumptions......that's built a best customer

abbas said
par abbas said , HR MANAGER , CONSOLIDATED CONTRACTORS COMPANY

being friend with my customer is not a thing that I would encourage myself to do it because the end of it will be troubles.  being friends should be with limit and I can take advantage of it in way that lets me understand his mentality and his way of thinking in order for me to succeed with my tasks

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