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yes , i feel comfortable when service desk officer are friendly with you . It helps to build rapport which understand each others problem quickly and helps to have win-win situation every time. it helps to have better communication professionally.
Sure yes, it braks ice and create a warm business relation
Of course!
This will help me expose my problem and also create and maintain good working relations.
Thats really nice indeed. It shows they care for you.
of course i do; as you looking for help and find friendly one means you get what you look for.
Friendly work environment is good for office.
working in friendly environment make comfortable and more confident to work in the better way .
Yes it is helpful if the representatives are friendly as it makes the whole experience pleasant and most of the times the chances of getting the sales goes higher. But anything, overdone is bad and it gets worse if the CSR is being too friendly and pushy. Some people don't like anyone intruding their personal space.
So yes consisted of trained and friendly staff, the team is able to make higher sales by being friendly to the customers.
