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Is it appropriate to negotiate with customers via email?

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Question ajoutée par Muwaffaq NoufaL , Business Executive Manager , CBU Indu. &trade Co
Date de publication: 2017/03/17
Ibrahim Adawi
par Ibrahim Adawi , Administrative Assistant , هيئة تطوير وتعمير المناطق الجبلية بجازان Mountain Development Authority in Jazan

Thank you for inviting me to answer your question. I agree with Mr. Omar's answer.

Omar Saad Ibrahem Alhamadani
par Omar Saad Ibrahem Alhamadani , Snr. HR & Finance Officer , Sarri Zawetta Company

Thanks 

Yes, it is suitable method when customer live out of your company location  

But this method needs more effort to approach your opinion. 

Safina Khan
par Safina Khan , Customer Service Representative /ممثلة خدمة عملاء , Aviva

Negotiating over email can save time, result in more thoughtful trades, and ensure details are captured - 

MOHMMAD WAQAS
par MOHMMAD WAQAS , Relationship Manager Transportation , EnRoutes Technologies

Yes its depending on nature of negotiation. Some negotiations need to be proper document so email is a best source, some time one to one is most important.

Shaju Abraham
par Shaju Abraham , Executive Manager Cum Investor Representative , Lorance of Arabic Gen Trading and Contracting Company.

Preliminary negotiation can be through email and this will give you an idea about opponents demand, and once you know opponents demand, the finals can be a face to face, there be with an surprise element never can be rejected by the opponent. However, if the opponent is not anywhere you can reach on a meeting, then, no other choice, emails cannot be avoided.

Maher Mashaal
par Maher Mashaal , مدير انتاج , شركة آفاق للتعبئة و التغليف

Yes ... I agree with Prof. Omar answer certainly Of course ... communicate with customers via e-mail ... new technology ... worthy follow-up to take advantage of them

Jiries Qandah
par Jiries Qandah , Sales and Business Development Manager , TrinityHT

yes but only when you can not meets face to face to close the deal

DR MD ANWAR HOSSAIN
par DR MD ANWAR HOSSAIN , Moderator , bayt.com

Thank you. I depends state to state. I thing it's not bad way.

RONDO ROBLES
par RONDO ROBLES , Fire chief , saudi sicli company

Yes, I will entertain but there must be a follow up by calling the client and meet them personally to be able to have a formal negotiation.

Shardul Singh
par Shardul Singh , Team Leader , Innovations Group

Email  can be an important tool to start a negotiation as it helps break the ice between us and clients. Also, one can gauge the customer in terms of his needs and profile.

However, for a fruitful deal closure, Face to Face interaction is a must. It gives the sales/marketing person the best opportunity to conclude the negotiation with the best offer possible which would be of mutual benefit to both the parties and pave path for future business flow from  the same client.

Ashraf E. Mahmoud (PhD)
par Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for invitation,

Yes, since your customer are willing and accepting for such type of negotiation or to documenting the outcome of your verbal / phone negotiation. 

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