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Scenario is as follows: good planning and management within time and within budget. do you think that it is enough to get your client satisfied?

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Question ajoutée par Franck Improta
Date de publication: 2013/10/07
حسام ناجى
par حسام ناجى , testing and commissioning engineer II , SENDAN INTERNATIONAL COMPANY

yes , but there are more things you have to do it to satisfy the clinet like good customer service and do what you do so well that they will want to bring their friends.

Utilisateur supprimé
par Utilisateur supprimé

The preparation and monittoring is very important. But this is no enough for the high customer satisfaction. The customers builds up their assessment on the quality of he product or service and the direct contact to the customer service. They don't care about planning and management. These areas are important for the company to provide excellent service or product to customers. 

Utilisateur supprimé
par Utilisateur supprimé

The answer is yes, provided that the client is feeling the value of what you do while you do it, and feel the benefits of the outcomes you had. For the first part 'feeling the value', the answer is communication and stakeholder involvement, the second part 'benefits realisation' is through the quality of the output, and the overall benefits (financial, people, etc...) for this project.

Utilisateur supprimé
par Utilisateur supprimé

My answer is yes but keep in mind these are not the only things to satisfy the client. There are many other things which should also be considered and given due weightage. Application of CRM systems are very important in this regard.

Zafar Iqbal
par Zafar Iqbal , Teacher (Pak Studies) Subject Specialist , Home Tutor

To deliver the project on time will satisfy the client.

Abdelkrim TRABELSI
par Abdelkrim TRABELSI , Ingénieur Projet , Zodiac

We must add quality

 

We must respect the three terms that the customer must be satisfied: cost-quality-time

Ahmed Montasser Hasan Ibraheem Farag
par Ahmed Montasser Hasan Ibraheem Farag , Project Manager , Rawafed Tech

and within the scope.

eyad Mohmed
par eyad Mohmed , مدير عام الشركه , شركة مواقع للتجارة والمقاولات

yes , if it is his interest only , so you should determine Clint interest the plan your project according his satisfaction

ZAREEF KHAN
par ZAREEF KHAN , sales mananger , anant dream developer india pvt ltd

yes its not compite with out  Quality and Final Acceptance of the product of the project are very important.

 

For Scope, ensure that all the requirements of the client are being met

Francisco Lemos
par Francisco Lemos , Project Manager , Coimbra City Council

A scenario is like a chess board and to evaluate one should turn it180º to have the other side's perspective. 

 In low context countries in North America and North of Europe, Central Europe Baltic that should be enough.

But in high context countries like in South America, Latin Europe, MENA countries, Asia relations are more informal, people like to extend the professional relation to the personal field.

 

Again, one cannot dissociate cultural heritage from actions.

Ramendra Sunder Sinha PMP
par Ramendra Sunder Sinha PMP , DGM Planning , Gaur Sons Limited

Not sufficient. Scope, Quality and Final Acceptance of the product of the project are very important.

 

For Scope, ensure that all the requirements of the client are being met.

 

For Quality, it is absolutely important and necessary to gain acceptance of interim deliverables from the customer at frequent intervals during the project execution phase. This will prevent unpleasent surprises at the end of the project.

 

During project closure stage, ensure a formal final aceptance from the client and solicit his feedback.

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