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Who plays a Key role In Customer Experience? Manager or lower-level customer service representatives?

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Question ajoutée par Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date de publication: 2017/03/29
Wajahat Siddique
par Wajahat Siddique , Manager Admin & HR , Converters International

I believe that it depends upon the team work of both. Responsibility of Manager is to enable his team and ensure all SOPs are being followed properly to provide a delightful experience to customer. Lower level customer experience representative is the key person as he is dealing with customer directly.  he must be well groomed and well trained.

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