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How do you define good customer service? What does good customer service involve?

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Question ajoutée par Shukri Ibrahim , Administration Officer , Rezayat Company Ltd
Date de publication: 2017/04/03
FazleyRabbi Akond
par FazleyRabbi Akond , In-Charge Battery Shop , US-Bangla Airlines Ltd

Good Customer Service defined as both way communication, understanding,proper eye contact with customer and accordingly got the outcome.

Anand  Jesuraja Justin
par Anand Jesuraja Justin , Technical support engineer , NAFFCO FZCO-

In my previous organization we used some feedback count details called as CSAT & DSAT.CSAT-Customer satisfactions, DSAT- Dissatisfaction.In CSAT we used rating points 1-10 and depend the rating point we reach customers and help them to their needs.if we received  any DSAT we will directly co-ordinate the customer through phone(or) mail within a hour.

A Good customer service involves

1.Timely response 

2.Quality of Service

3.Customer efficiently in a friendly manner  

 

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