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Artificial Intelligence (AI) is defined as science of making computers do things that require intelligence when done by humans.
I am not sure that AI will be used for day to day operations with clients of a bank. It is a huge investement of capital and labor. I believe that Ai/Machine learning will have greate application in banking systems in order to detect fraud attempts in matter of milliseconds. Maybe after that AI S/W will be used for daily transactions with customers.
The report, Accenture Banking Technology Vision 2017, draws on the analysis of an advisory board of more than two dozen individuals, interviews with technology luminaries and industry experts, and results of a survey of more than 600 bankers.
According to the report, more than three-quarters (78 percent) of bankers believe that AI will enable simpler user interfaces that will help banks create a more human-like customer experience. In addition, four out of five respondents (79 percent) believe that AI will revolutionize the way banks gather information and interact with customers, and three-quarters (76 percent) believe that within three years, banks will deploy AI as their primary method for interacting with customers.
A full copy of the report can be accessed here.
i believe when AI will be released not only banks will greatly benefeit from its precision and fast calculations , the whole network related companies will.
Thank you for the good question.
