How to Be a Great Customer Service Representative?

No they can never be. A professional in this line of work must be highly attentive, understand customer inquiries and needs. Most important is finding solutions to their query within the time frame.

I believe empathy is a pivot into getting the customer to feel served to satisfaction,when you have empathy every step you make afterwards turns to be genuine,from smiling,eye contact, assistance and the rest.Empathy blends you to the customer expectations and the anticipation of solution to their needs thus putting you in the right frame of mind and confidence in giving a satisfactory customer service.

Hear what your customer wants, not just listen - and understand what they require. It may be two different things.

 

Be preemptive and provide solutions in advance if you foresee a problem. Don't just speak to them when you want to sell them something, call them and ask how things are going and is there anything you can assist them with. Be available and helpful, make them feel important to you, let them know you appreciate your interactions with them regardless if they are buy now or later..