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Ususally, I prefer to reframe it and call it feedback and ask the "provider" to elaborate encouraging him to continue with giving me feedback in a certain constructive way. I experienced a lot of unappropriate feedback mainly directed toward personal features more than the process and what worked for me was to ask that person to make a list with all the critiques he has and analyze with he/ she the impact of this over the negotiation process. Many times, I found criticism to be a strategy employed by negotiating partners in an attempt to leverage and take over you.
Thanks
Well... I will give him - her a light smile to let him - her know that " I do not care " , based in an important rule ( Do not give your opponent a chance ....)
Regards
First of all their will be criticism & other tactics to create an situation from the end user specially during negotiations, this is used to get the most advantage out of it.
We have to handle in a positive way explain the good that has been done in the critical times of the enduser, speak about the advantages, features & benefits he will get if he has a agreement with us.
Some time criticism is also useful for a company to understand the lacking & to correct the same, it gives us an enduser view who will highlight the good & the bad which will be very useful feedback.
Thanks for invitation
It depends on the other Part sending Criticism
Using the body language, I send a fake smile and continue in my way
or ignoring it at all with directing the conversation with another member
or using the low chair technique
I totally agreed with Mr. Sorin's answer to reframe it and call it Feedback rather than criticism!
Thanks,
1-Remain Calm
2-Have the pont repeated with characteristics.
3-Open ups both perspectives.
4-Use positive Language, elicit a solution
4-Move on politely
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