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I am going to organized a Automobile sales training level II, so I need specialist openion for the topices i selected
Donner une apparence très professionnelle
The best way to answer the question is,
It is all about the customer experience.
From the very first point as the concierge greeting on arrival, to understanding the customer’s needs and expectation right through to custom assignment of a loan vehicle
1) Give a very professional appearance.
2) DO NOT talk down to the customer.
3) Consult not question to find out their expectations and make it a pleasurable experience.
4) Suggest several options to best establish a price point and involve them in this process.
5) Talk features and benefits this will get the customer very involved and take ownership.
6) Offer after sales features and softly close the sale.
