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Customer service is all about keeping customers happy and loyal. While a great product is an essential part of a business, inthe eyes of thecustomer, customer service agents represent the company. If customer service is poorly handled, and friendly resolve is not provided, customers will be left unsatisfied and seeking out a competitor. High quality interpersonal two-way customer service will set a company aboove competition and careate long lasting customer loyalty.
There are five resolution essential in customer service and they are (1) Listen and relate (2)Don't Argue and Don't take it Personally (3) Smile (4) Interact on Social Media (5) Ensure the customer is satisfied and happy.
It takes all these five to have a positive effect on the customer and build a good reputation for the company.
Listen and relate deals with accurately hearing the customer speak and deliver with precision. Don't Argue and Don't take it personally is never let your tongue run wild and the customer is always right. Interacting with a smiling employee co,letely alters the customers perception of the business and overall situation. A smile is one of the first interactions with a customer and the first to establish positive communication. Interact on social media involves making sure a response is provided making them aware that their contact was reaceived and appreciated and do so in a timely fashion. Nearing the close of the customer interaction, it is viatal to ensure that the customer's problems have been fully resolved and ask if there are any other lingering concerns before closing the interaction. Double checking with the customer guarantees their complete satisfaction and improves compan reputation with these customers.
Confidence , Calmness & Vibe of control over the resolution.
Listening skills.......empathy and patience.
