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Thank you for asking. I think it is important for any customer to get in touch with a brand or a company he/she is doing business with. I personally do it very often, especially when I see a fit for comments, suggestions and any area of improvement or when I am satisfied with the brand.
I currently keep a tight engagement with our host here on this platform, because I feel there are many areas where the brand needs to have a better control on. One thing to notice is that companies have a hard time to integrate customer feedback into the product lifecycle because they are not equipped to act upon rapidly.
Co-design is a new trend now especially in the start up and digital environments and I trust this is the way to make a real difference and acquire actionable insights from the market.
Yes. I think it is very important . Due to advertise, we get alot of information and also it is necessory to develop our global attitude towords the global world. We should contact the compny and get the instructions and take all the necessory information about. And also promote to answer thes information to the next peoples.
Interesting question! My view point is Yes! When we are customers of a company or a brand, we have a subconscious brand loyalty in us. So we would love that company or brand to improve and be the best! For eg, why do people run for branded materials? Because the brand is famous and they feel proud to be associated with the brand.Similarly if you are a customer of a company, you should contact the company and share your opinions.Why do companies do feedback surveys and there is a whole lot of money spent on Customer relationship management?Customer's viewpoints are very important as at the end they are the ones who are going to buy the product or service!
Done it, twice. I called my bank and my telcom operator, knowing that marketing people should (if they are wirth their two cents) listen in to customer complaints - costomers don't bother to call when they don't have a complaint, but while complaining they often give insights and / or advise on how to serve them better.
When I am not annoyed or not personally involved with the brand (e.g. marketin gor selling it on my market) I do not bother / have time to do other companies' marketing people's job ;).
Hi
Advice is very important and should always be taken. where you agree or not not with the advice that's for you to decide later. Some times a person who is least expected to give good advice, can surprise the whole nation.
Yes, Customer's feedback or comment is a must in every business. it helps them to know the kind of service or product they are providing and if there is a need to improve.
It is a smart question which illustrates the relationship between the customer and supplier. I think it is depend on level of the relationship between the customer and the company. in case there is a real loyalty, the customer will contact the company to to give his opinion and proposal as an advice to show which method is the best and more preferable in the marketing and advertising concerning the new product and service. But most of the customers don't care about the company interest and their focusing just how to obtain good product and service in a fair competitive price.
New Policy of the International Companies try to strong the Customer loyalty by Sharing the customer in their future plans to produce specific products and systems and all times listening to the customers opinions and proposals in the new product & system even before the production process start. Most Most companies commence new orientations to build up distinguished sharing relationships with the customers to achieve their strategic Goal.
