Our values should anchor every product and service we provide and every ... We strive to attract, develop, retain and motivate the most talented people we can find, ... We provide them the tools and training they need to succeed in their work, and ... We believe our people will out-execute our competitors every time ...
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Joelle SAWAYA , Marketing Executive In Charge , Cravia Inc.
I believe any skill can be developed through training, practice and experience. A good customer service person, is not necessary born this way but someone who has some specific traits in his character, such as calm and relaxed . People oriented personality may be bolder in practicing a customer service job, than those who just have the professional skills.
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AYESHA MOHAMMED , ANALYST , TESCO HINDUSTAN SERVICE CENTER PVT LTD
To be great at Customer Service one must also have innate Leadership qualities as well... coz customer service is not just answering calls or quires... it’s about representing your Client/Company... it’s about building relationship and winning trust... it’s very important to accept the fact that not all were born Leaders... industry has trained and build a lot talent... Nobody is born idiot unless one chooses to... Hope this will add value to your question :)
