What is the best action you can take when guest is drunk?

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Guest drunk came to front office ask for his key but he had already had his ke...
Posted by:
Jehad Lafi
12-May-2015

Hotels Guest Satisfaction Hotel Management

Question ajoutée par Farid Shawky Saad Mohamed , Acting Night /Duty manager , Kempinski hotel
Date de publication: 2017/05/14

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par enock babigumira babigumira , waiter , Abudhabi national hotel L.LC

1. stay calm. 2, listen and emphasize with your guest .3 invite the problem guest to an area away from other guests ,where you can talk 4 .dont embarrass the guest especially infront of others people 5. dont argue with intoxicated guest.

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What is the best action you can take when guest is drunk?

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