What is tha most important featured of 5star hotel? Service. ? F&B ?

Services

In the hospitality industry it's important to focus on customer service, therefore by showing your customers your empathy, we have to win the customers heart to gain their loyalty.

Food and beverage

servers who serve liquor must be at least 18 years of age. In formal dining rooms, food and beverage servers also must:

• know proper food service etiquette

• use the correct terminology and be able to answer questions about wines and other beverages be able to prepare table-side dishes (for example, flambe) at the customer’s table if required.

In Hospitality that important things is customer service by showing empathy to all customers , we have to win customer heart to gain their loyalty so that they could remember us where ever they go and finally they will come back to us only