Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

What is the best way to handle negative criticism from the customer?

user-image
Question ajoutée par Lina Samer , Digital Media Graphic Designer , iDirection
Date de publication: 2017/07/11
Sharon Loste
par Sharon Loste , Sales , Debauve and Gallais

Try to evaluate those negative criticism, if you find them with basis try to improve the product or service.If you find them no basis at all just continue improving for the satisfaction of the customer and for the growth of the company.

Noman Mahtab
par Noman Mahtab , HR Generalist , Pepsi Co Pvt Limited

Surely listen. Then decide whether you are the concerned person to answer him. Whatever it is, do share with the manager and other members of the team. Remember he is talking about his experience with the organization. Nothing personal. 

Rokhsar Patel
par Rokhsar Patel , Complaints Resolution Coordinator , Telstra

Negative Criticism is just another name for Constructive Feedback, whether it be directed at you or the porcess that you have to follow or the company as a whole that you represent. 

I have found that you need to behave like a Mirror, absorb the image (the criticism), reitterate and repeat this back to the cusotmer (reflect it back to the cust), appreciate the time and effort they have taken, and not let the uglyness of the situation afftect you (become empty again when they move away and there is nothing left to reflect).

This will assist you in not allowing the negativity to affect you and your role. take on the feedback and move forward, use it to help build a thicker skin so comments like this dont affect you in the future.  

Faris Abu Hannood
par Faris Abu Hannood , Marketing Consultant , Twist Marketing Agency

In my opinion, negative crticisms from customers especially are very healthy for the business whereas they can be utilized as feedback about the service or product that you're interacting with. 

Communication handling can be as simple as thanking the customer for their opinion whatsoever and for enlighting the dark path of the right path to service/product perfection. 

Outcome will be satisfying for both parties.

Utilisateur supprimé
par Utilisateur supprimé

You need to understand exactly why you have received negative criticism and then look at ways to improve and prevent this from happening in the future. 

From my experience of dealing with a variety of complaints from external and internal customers, you have to listen, investigate and then feedback to all parties involved, what detail you can (taking into account data/information protection etc), to pacify the aggrieved party and learn from the criticism going forward. 

Mohee al-dean Damra
par Mohee al-dean Damra , Senior Account Manager , IVY hygiene solution

Ignore it ......................................

Nazir Ahmad
par Nazir Ahmad , Audit Officer/Inspection of NBP Branchch Pakistan Retired since 5-6-2016 , National Bank of Pakistan

Welcome our customer with smiling fac۰ Best moral, sweet speaking, outstanding behaviour, smiling face and due respect is right of customer and best way of speaking and offer a cup of tea codes etc۰ Our products are fantastic even very high standard material we use. Our price is very low other shops. Thanks you.

Bronwyn Natasha Pieterse
par Bronwyn Natasha Pieterse , Administrator , Southey Contracting

Always be calm and empathize from your side, there is a big difference with sympathy and emapathy and we should always use empathy with a difficult client. Be polite and just accept the criticism as if you were on the other end. At the end of the day the customer is always right and they generate the profits.

Mohammed ali H A Akbar Alireza
par Mohammed ali H A Akbar Alireza , Group Chief Financial Officer , AlAreen group.

agree with the client.........................................

 

Hi haw are you going ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️

You should accept any criticism from the customer. The customer is just like the fuel of your business. Therefore, you should work on this criticism.

More Questions Like This