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Customer Service is a critical Pillar of any organisation. They make or break the success of any Organisation. Once Sales is done and the customer customer under support , Rest of his life he has to be taken cre with respect, This will ensure added business . This also ensures that his references play a major role in getting/adding new customers. CSAT and SLA and two mantras for success in Service Industry.
service disc provide nessisary assistance to the customer
In general, the service consists of all human and organizational resources mobilized to meet the information and service needs of customers before, during and after the purchase.
"the first sale made by the commercial but the next sales is done by the service."
The ITIL definition of the Service Desk (Service Operation) is the Single Point of Contact between the Service Provider and the Users. A typical Service Desk manages Incidents and Service Requests, and also handles communication with the Users
The services are the basis of the key to any business and to me the quality of services determines the success rate of the organization
I am currently working as a Service Engineer for EMC. My duties are varied, and I have gained valuable knowledge working on many projects, such as Technical Surveys, Critical Equipment Servicing, Installation and commissioning of UPS, CCU, Leak Detection Systems and Generators.
I have increased my knowledge and understating in UPS Systems, Generators, CCU, FCUs AHU and Chillers. Also, Emergency Lighting, BMS and Fire Alarm Systems.
