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What is the best way to deal with customer complaints?

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Question ajoutée par Zain Khater , Project Supervisor – StartUp Project , Injaz
Date de publication: 2017/08/07
Mamoun elbaghir abdalla mhamad Eltayeb
par Mamoun elbaghir abdalla mhamad Eltayeb , Insurance agent / Producer , Albaraka Insurance Company

 Positively respond to his inquiries and requirement.

Thanking you .

George Premvilas Jacob
par George Premvilas Jacob , Secretary to Project Manager , Petroleum Chemical & Mining Company (KSA)

  • Try to remain calm when dealing with a complaint - even if the customer becomes irate or confrontational. Complaints should always be resolved as quickly as possible 'cos that is your role/responsibilty & you are paid to do that activity. You better be good at it. I know it sounds easy but that is how things are.
  • There are times when 'the more patience you have the more they use it'.

ايمن محمد عاطف محمد
par ايمن محمد عاطف محمد , Director of the control and regulation unit , ACOLID

Listen to customer complaints and quickly find solutions to them

DHARMINDER SINGH
par DHARMINDER SINGH , Qhse Supervisor , Al Nab'a Services LLC

Polite Kindly Be pleased Happily

Syed Tariq Qamar Ali
par Syed Tariq Qamar Ali , Administration Assistant

Listen your customer carefully 

Give your very best and understand sincerly what and why he/she is complaining?

Apologize for the inconvenience and compensate in such good manner

let customer feel that you absolutely on his/her end and assure that this won't happen again.

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