Is digital transformation real or businesses still working on conventional processes? If yes, how much we have it witnessed in our companies?

It is already in place but there are areas where application of digital transformation is not yet accepted

Digital Transformation is very much real and its happening throughout the world. The businesses in developing countries is still using conventional processes though, but at the same time they are running digital processes in parallel too. It is due to the fact that the technology is becoming cheaper for the end users and people are finding it handy, easy and flexible to perform everyday chores using smart sceens. In the financial industry this can be witnessed by looking at the centralization of the services, now FIs are seeing the transactions happening in real time. They are also developing applications for the consumers to make banking easy for them.

Digital Transformation is real. I have observed it first hand where I had the mandate to reduce 5 FTE (full time employee) worth of work via automation (total team size 35 FTE) Shared services are the most targeted work stream that gets automated. Any well defined cascade type process with standardized flow which can be run via algorithmic procedures can be automated, specially if it does not require specialized knowledge (technical know how). Automation is beneficial only if reduces errors (specifically manual errors), reduces turnaround time or reduces costs of operations.

It is being implemented. ERP system and processes are undergoing.

Great Question !!!

Digital transformation is a milestone in the journey which started with e-enabling processes. In earlier times when computing started becoming affordable and effective to companies, the first stage of e-enabling was limited to intra-company processes. Hence the ERPs of the world flourished and business functions like Finance, HR, Sales Operations, Recruitment, Manufacturing, Distribution etc, which were all paper driven or in some cases Excel driven processes were brought on to a single company wide platform. 

Consumers of the company services were primarily excluded from this drive. The primary focus was to bring in process consistency, operational transparency and regulatory compliance.

e-Commerce was perhaps the first step towards the engaging the consumer directly. Not surprisingly, it was all primarily browser driven.

So far, the buzzword was that 'Technology is an Enabler'

Then came technological disruptions in the form of Mobile and Social Media which were in the hands of the end consumers. This made all companies sit up, take notice and scurry to 'Engage' consumers meaningfully.

With multiple form factors available - like mobile, tablets, smart watches, smart TVs, desktops and connectivity everywhere, customer facing transformation was inevitable. This also initiated organizational debate where employees also expected similar experience to perform their responsibilities. And thus the beginning of the transformation journey...