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What’s the best way to get customer feedback for our products/services?

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Question ajoutée par Utilisateur supprimé
Date de publication: 2017/09/24
Junaid Raza
par Junaid Raza , Assistant Coordinator , University of Wah

There are 5 best ways to get consistent feedback from your customers:

1.Surveys 2.Feedback boxes 3.Reach out directly 4.User activity 5.Usability Tests

Ravinder Lalwani
par Ravinder Lalwani , Product Operations Associate , WNS Global Services- client IAG

None other than, personally asking them about the product/service!

 

One of the oldest and best techniques in the book!

محمد الحربي
par محمد الحربي , مراقب حركة , SAUDIAGS

research and collecting data before serving the customer

Mohammad Hamad
par Mohammad Hamad , Assistant Director, Administration , New York University

Conducting research is a great way to obtain customer feedback. For example, designing surveys and focus groups in asking important questions about the customer experience is a great way to collect data. This will improve the business's knowledge of its operations and therefore, appropriate solutions can be implemented to improve that experience.

Utilisateur supprimé
par Utilisateur supprimé

normally customer call back, but today's environment social media plays very important role.

Osama Al-Harfi
par Osama Al-Harfi , Sales And Marketing Manager , National Center for Medical Services

By visiting directly the customer on site.

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