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What would you do to make your customer happy, the local regulation is supporting him, but the company (multinational company) policy is against him?

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Question ajoutée par Wael Al Osta , National Customers Experience & CRM Manager , Al Ghassan Motors
Date de publication: 2017/09/28
Ravinder Lalwani
par Ravinder Lalwani , Product Operations Associate , WNS Global Services- client IAG

In order to make the customer happy, I would make him understand the companies policy and how things work according to it, try to convince him that the policy is against him in a polite way.

The next step would be to tell him to be patient and make him believe that I would try my best to ask the company to look into the matter and maybe reform their policy if possible!

 

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