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To provide the best customer service experience to customers - a person should have great communication skills, listening skills, problem solving skills, multitasking skills and able to empathize with the customer.
A great customer service provider is also knowledgeable about their product and he is professional in resolving customer's query or issue.
Must have attractive communication skill...
Every customer is different. To understand the basic needs of a customer and to service every individual as per their independant expectations is the best customer service one can offer. The skills required would be observation, active listening, empathy and effective communication. To know your product well can help you tailor your service to suit their demands, the stated and the understated ones.
I think the best way to gain your customer's satisfaction is by providing an effective balance in your product's price and quality. Communication skills are required but not as important. We have to first consider our customer's aim which is the product itslef, or a service.
* Excellent communication skills both verbal and body language( presentation), having the passion in helping a customer and willingness to listen and empathise with customers.One should be confident and positive as well.
1.Listening 2.Product and Process Knowledge 3. effective communication
