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What are the core benefits of Salesforce Omni-Channel from customer point of view?

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Question added by Salis Dogar , SNR. BUSINESS ANALYST , Q Orbit
Date Posted: 2017/11/07
jani  Basha
by jani Basha , Consultant , ABInBev

Enhanced product discoverability

Reduction in the load of web distribution center 

Optimize back end of the returns process

Improve inventory turns 

Efficiencies and cost savings

Quicker delivery times 

Essa Haddad
by Essa Haddad , Project Technical Manager , Madanat Contracting Company

Mostly ease of access and the abundance of alternatives to check for feedback or support.

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