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Thanks
Many great answers here , I support my colleagues answers
There is a great phrase "Knock your socks off" means impress customers from all aspects. Thats the great philosophy for satisfying customers.
The best customer service philosophy is that the Customer is always right, leaving some exceptions where the customers are arrogant and prejudiced. apart from that all customers are to be treated as kings when you are dealing in a customer service related job and its their right.
All of workers in the organization are servants for customer.
'Your customer is your most important stakeholder'...
by far has the largest impact on how customers will be perceived further. Previously the addage was that the customer is king, however that understanding without maturoty was [erceived to be very condescending. However when you adopt an approach that the customer is the reason you have a business or job, or you get salary it cretaes a openminded appraoch to the challenges that arise in trying to satisfy the customer and their needs.
Certain Customer will do what they can to keep you involved, at no or minimum cost. Friendly cooperative style may have a succesful benefit for both parties.
There is no perfect and ideal customer service philosophy however there are useful techniques that can assist when dealing with the customer.
Through work I have always train employees to welcome guest/customer and they would like to be welcomed and to assist guest/customer as they would like to be assisted.
Customer service work can be hard, as employees can meet with different customers/guests/individuals that have different needs and expectations. I would always say to employees lets try to provide customer service from the heart and to be knowledgable about products or services that we are providing. Aim with this is to present ourselfs in the best possible way.
There are different ways that service can be enhanced and I would choose following:
1. Smile from the heart and show honest smile.
2. Be presentable with a visible name badge so.
3. Be helpfull and offer your assistance, if in sale industry, do not be too pushy, as customers can feel that you are making them to buy.
4. Be availble for any assistance needed.
5. Be knowledgable about the products or services that are offered to customers/guests.
6. Listen do the customer/guest needs, do not assume.
Above few points might help employees to develop their skills in customer/guest service.
As a favour technique I personally prefer L.E.A.S.T:
1. Listen - always listen to the guest/customer, do not assume
2. Empathize - if guest is complaining emphatize with guests/customer feelings. try to understand, if possible place yourself in guest position
3. Acknowledge - acknowledge guest/customer needs and ensured them that you will assist them.
4. Solve - solve the problem if guest/customer is complaining, or offer another product or service or offered them what they are asking for.
5. Thank - at the end thank guest/customer, always tell them thank you, and welcome them again.
Hope above will help,
Regards
Most successful customer service philosophy is to take personal responsibility for developing a positive relationship and providing a good experience for each customer by giving efficient, accurate and prompt service by listening and understanding their needs.
