Communiquez avec les autres et partagez vos connaissances professionnelles

Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.

Suivre

“Always treat your employees exactly as you want them to treat your best customers” Do you agree with this statement?

user-image
Question ajoutée par Salam Assi , Customer Service Officer , Etihad Bank
Date de publication: 2018/02/08
Raafat Sallam
par Raafat Sallam , Organizational Development and Training Consultant , Training Centers, Marketing Organizations.

Yes, it is feedback loop.

and accordong to the dodern management concepts, the most important customer is your employee. 

Ashraf E. Mahmoud (PhD)
par Ashraf E. Mahmoud (PhD) , University Lecturer, Freelancer Consultant and Trainer for Int'l Business & Banking TF. , FreeLancer

Thanks for your invitation,

Yes, for somehow, the difference is in fact related to the  objectives, as the objectives with my employees is to motivate them, whereas we (the employees and I), have to be kind enough with our clients to be sure of their loyalty to the organization and its products.

Elsadig Ali
par Elsadig Ali , Business Excellence Team Leader , TAD for Total Facilities Mangament Company

Thanks for invitation

If you want to be a good leader, treat your employees in the best way. but (exactly as your best customers) is a little different statement because customers and employees are not the same at some points 

Utilisateur supprimé
par Utilisateur supprimé

Lol i am going to be the odd one out here. 

My answer is no: Treat your employees good yes, but be fair and firm. If your employee breaks a procedure or needs a behaviour "adjustment" then you can't excatly be the nice guy in the office. You will loose discipline in your team.

Be strict, transparent and fair. This doesnt mean you have to go around shouting and screaming at people, just adhere to your company policies and procedures and ensure your team executes them accordingly. Take corrective action(how you see fit for transgretions) and you will have a high performance culture.

Your team get trained to deal with customers - especially the difficult ones, but if your team is difficult with you, thats a different ball game and cant be tollerated:)

Hoda Mosa
par Hoda Mosa , Data Entry , العربى جروب للصناعة والتجارة

sure it is a very good thing but not all owners or managers think that way but it is a wonderful idea

 

Lerie Kenet Guingab
par Lerie Kenet Guingab , Travel Consultant , Annapurna Travels LLC

I strongly disagree to this statement. It is the sole responsibility of the employee to treat customers and his/her superior equally. These two have their own requirements. And that the main objective is to satisfy the superior and the customer with a quality service that they are looking for. To make the story long, each employee in an organization has its own job description. And me as an immediate head of that employee needs to satisfy me with his/her quality work whereas for the customer (either be best or regular), they require the employee for a quality service which the organization offers. Treat everybody fairly and just. What is a written by the book must be well-observed and implemented. If a certain process is falling out of line, then revise the organization's work process. Always remember that an active and sound organization keeps on improving for the betterment of all its stakeholders.

ALEXIE PAULINO
par ALEXIE PAULINO , SAFETY MANAGER , LinkEnergie Incorporated

Yes, I am strongly agree...why it's the same we human being the way you treat our customer it should be the same with our employees. What they need also we need.

 

 

Mohamed el Tehnawy
par Mohamed el Tehnawy , Marketing Manager , ALGHAZZAWI Holding Group

Agree ð¯ People orinted organizations always the best.

Well doneGood dealing makes ambition

Mayorran Sivanantharaajan
par Mayorran Sivanantharaajan , Business Development Manager , RN Solutions Pvt Ltd

If we accept that this is true, that treating employees well drives great businesses forward, then it’s crucial that we hold ourselves accountable for how our employees are treated. There are many moments in every day when we make choices to treat our employees like people or like replaceable cogs. By making sure that our employees feel like people at work, we increase their engagement and involvement in the workplace.

Fayaz Ahmad
par Fayaz Ahmad , Founder/Director , Snow Kashmir

Absolutely.

But customer comes first, absolutely employees are as good as customers. hence they should be treated at par

More Questions Like This