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How to handle the Guest Complain.?

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Question ajoutée par shabbir Alam , Asst.Manager , Hotel Al Marwa Rayhaan
Date de publication: 2018/02/24
Muhammed Afsal K p
par Muhammed Afsal K p , Accountant Officer , PRIME CARE TRADING W.L.L

Hai sir.., My view on your question menrtioned below.

 

Follow tha rule of "LAST"

L= Listen the guest with out intrepting his words or with out argument

A = Apologise for the complaint

s = Suggest a remedy to solve the complaint

T = Thanks to the guest 

shabbir Alam
par shabbir Alam , Asst.Manager , Hotel Al Marwa Rayhaan

First Listen carefully completly regognize Guest complain then politly give him/her to reply & say sory by heart oplogize say never happen again then solve the problem.

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