If a guest in a hotel complained that he did not slept well because is room air condition did not work. As a manager what should I do?

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Posted by:
DR MD ANWAR HOSSAIN
27-October-2016

Hotel Management

Question ajoutée par Gladys Ki
Date de publication: 2018/03/29

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Apologizes for any inconvenience in the hotel room, show that we are ready to follow-up the guest’s complaint by repairing damaged facilities in the rooms. We can offer free upgrade room.

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If a guest in a hotel complained that he did not slept well because is room air condition did not work. As a manager what should I do?

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