How to tell an angry customer that due to your company's policy there is no refund available?

A reciept is the companies safety net. It is the customers responsiblity to read this reciept and understand the company's policy. Refund and exchange policies are stated on the reciept. 

If I had an angry customer, I would firstly apologise for any inconvience and i would empathize with their situation. I would then calmy explain the company's policy on refunds and exchanges. I would offer to exchange the product or give them store credit to try and keep the customer returning to the store. 

Never argue with the customer, never tell them they are wrong, remain calm and professional.

Politeness and efficiency must control your behavior, to manage this situation as much as possible

• Control yourself and do not get angry
• Use reason and logic when convincing a client
• Provide the appropriate climate and calm atmosphere to listen and get rid of distractions thinking
• Do not ignore the client's feelings
• Try to understand the customer's feeling
• Make him sit down: he will speak in a low voice. Take him into account, he calms down
• Let the customer say everything he has, so that he can calm down and be ready to listen to you
• Spoke in a quiet voice
• Deliberately reduce the tone of your voice, because the higher the tone of your voice the more angry
• Be attentive to the customer and listen to him if you want him to listen to you
• Do not interrupt the customer and give him enough opportunity to say whatever he wants to express
• Make the message clear so as not to leave room for misunderstanding by presenting points in a logical and convincing way
• Let your words be brief and at the core without exaggeration or lengthening
• Use educational means when persuading
• Beware of rushing to comment
• Use a barter tactic
• Explain quickly
• Suggest a solution based on what is possible and at your level of your decision.
• Search with the customer for a shared solution
• Be agreed with him on the chosen solution
• Conclusion of the agreement in a friendly manner: always necessary

First, i would make sure the client calms down and well collceted by listening to his/her concerns without interruption. Then in a calm manner, i will professionally explain to the client the company policy is stated on the receipt which i have no right to counter.

However, client is the king and should be accorded the best treatment whenever need arises.I can either offer them exhange for other items or provide them store credit to maintain customer retention.

Always resort to a win-win solution.

1.Let the customer vent out with the problem

2. Acknowledge his feelings and empathize,Go beyond the surface to understand why he is frustrated to this point.

3.Tell the customer that you're on their side while analyzing the situation to offer the appropriate resolution.

4.Build rapport to achieve positive feelings and bond between you and the customer

5.Inform the customer that the possibility and process of a refund might be a little lengthy and difficult to achieve.

6-Then offer the next best action/alternative that will be a convenient resolution for the customer and a cheap/efficient alternative to the company as well.

Everyone's happy.

First and foremost, I will acknowledge the customer's problem. I will inform the customer of the company's policy and engage him/her that once he bought or purchase a product from the company, that he is under or accepted the terms and conditions. I will empathise and apologize for whatever he might not had understood. Once the customer fully acknowledge the policy, then on that time will I inform him that there will no refunds that will be provided. Once again, I will apologise and inform him/her, about thing or process to avoid the same mistake.

First of All I will listen carfully to the customer , ask if he knows the policy so I make it clear if not .tell him that we are working hard to make him satisfied via the policy that is sure has been told to him , Aplogize and empathize with the customer and in a friendly and professional way I will tell him that due to the policy we can't refund him and offer any available solution for him " repairing or exchanging " . if the customer insist I will tell him that  I will send an email for that request and let him know if the company would make an exception .Repeating my empathsize and apoligy and that I'm doing my best to help .

As an Ambassador for my Brand, I would firstly apologise for any inconvenience and i would empathize with the customer, and in a calm manner explain that i understand the predicament, however at the same time elaborate on the company's policy on refunds and exchanges.

I would then evaluate  the cost implication to the customer and negotiate a win win, by offering an instore credit or similar compensation, as to ensure that we retain a happy customer.

Agreed with the answer of Professor Mr. Najib, thanks

And accept my respect

Provide some extra service/bonus for the customer instead of refund.

First, understand why the customer is angry.

Apologise for the inconvenience and empathise. Show them that the complany cares for them and they are important. This will reduce their anger

Explain company's policy with politness that they agreed to before signing up.

Offer alternate solution i.e. store credit, oncec off or ongoing discount depending on the product and situation.

1. Stay calm. When a customer presents you with a complaint, keep in mind that the issue is not personal; he or she is not attacking you directly but rather the situation at hand. ...
2. Listen well. Let the irate customer blow off steam. ...
3. Acknowledge the problem. ...
4. Get the facts. ...
5. Offer a solution.
6. Checking Company policy , and if it is not against  company policy , accept the refund. Or with attitude refuse the refund. 
7. But at same time giving some offer to satisfiy the customer . Something like giving discount for next purchase . All depends on the company policy.