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Call Center Team Leader
Thank you for your invite. An interesting question indeed...
Shift planning and Staffing involes implementing staff with skills and new staaff learning routines together. this is so because staff needs to shadow other senior staff to learn correct procedures and documentation involved on the job.
And yet you’ve got better things to do than build your staff rota - but there’s no avoiding it!
Sometimes staff working three or four days a week need a break and hence it involves shifting the staff around to accomplish this without creating problems.
Sure, it’s easy enough to plan a staff rota if all your employees work nine-to-five, Monday to Friday - but you still need to cater for leave requests and holiday management.
While that sounds straightforward enough, even employing a single hourly worker starts to complicate matters. Now it’s essential for you to track hours worked during each pay period to make sure staff are being paid correctly.
When you rely on part-time or hourly staff to run your business, rota planning becomes perhaps the most important admin task there is.
The increasing popularity of flexitime and other flexible working arrangements means that staff schedules are becoming more important in traditional office environments, too.
Despite this ever-present and growing need for employee schedules, many companies still struggle with rota planning and management.
In fact, the average rota takes over five hours a week to plan and manage - that’s more than days each year.
It’s little wonder that managers hate building rotas.
There’s an alternative.
Rota building doesn’t have to be time consuming. It shouldn’t be an admin task that you dread.
With some adjustments to your rota planning processes, you can cut your weekly rota planning time by two-thirds.
Complete employee scheduling involves:
Groups working together must be happy with one another on a shift. The breaking of a shift should be calm and no problems within groups. this is the success of a shift.
