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An important part of performing stakeholder analysis is documenting quantifiable expectations. Which of the following expectations is quantifiable?

A. The project must yield a% reduction in part cost B. The project should be higher quality C. All stakeholders' needs must be satisfied D. The project must improve customer satisfaction

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Question added by Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date Posted: 2018/07/31
Iffat Jamil
by Iffat Jamil , Head of Programmes , Human Appeal

A. The project must yield a% reduction in part cost

HAFZA AMNA  AMJAD
by HAFZA AMNA AMJAD , Mathematics Teacher , DAR E ARQAM SCHOOLS

The project should be higher quality

Evanson Kamau
by Evanson Kamau , Creative Director , SILK SASS ENTERPRISES LIMITED

I'm considering this question from the point of a procuring manager or officer on a negotiating table.

Some of the quantifiable expectations that are worth documenting while carrying out stakeholder analysis may fall either as Internal or external

External expectations may include among others:

       1. the prices charged by the competitors which must remain competitive to win business while avoiding price wars.

       2. The customers' perception of 'value for money' which affects the willingness of the customer to pay a premium for quality.

Internal Expectations may include among others:

        1.The cost of production which must be matched by the sales revenue in order to make profit.

         2. the financial position of the organization and the product portfolio which may or may not allow the supplier to accept occassional losses in order to secure business.

 

Muhammad Farooq
by Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.

Answer: AExplanation: It's very hard to figure out whether or not your project is successful unless you can measure that success. That's why you need to come up with goals that have numbers attached to them - which is what quantifiable means. Of all four answers, only answer C has a goal that you can actually measure.

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