How does the internet reduce business costs when it comes to customer service?

Well, i will present the answer from the point of view of banking as it's my field:

Internet solutions help in large wide in banking, for example:

Many Banks developed very high security websites/ apps. for helping customers to perform all transactions they need in stead of going to the branch and wait for a very long time just to make a deposite or transfer any amount from account to account.

And this by its role, achieved the customer satisfaction first, cause the customer can make any quantity of transaction from his bed 24/7 on spot. And on the other hand, we reduce the cost of saving money by moving from cash to the digital system which of cours will reduce risks which also will affect at the end on all types of cost that the bank has to afford.

By posting advertisements on social networking sites and especially on Twitter and clarifying the services provided by companies. As for the Internet of the company, the administrator can maintain customer data and communicate with them and send ads and services in a timely manner and to know each customer's interests and desires by recording all customer information

Dear Lana

Generally, if an organization decides to migrate from the real world to the digital world it's for 3 reasons: save time, save money and have more traceability. Concerning customer service: a connected customer is an easy-to-manage customer using the internet reduces unnecessary travel, and communication costs

kind regards.

Self service channels can reduce cost of 1) Man power (assuming otherwise this employed people to answer calls etc). 2) Streamlining and prioritising severity of requests without manual intervention, leading to reduction in turn around times.

All of the strategies can be implemented gradually at an extremely low cost. In each case, we can save money quickly and pay for the internet solutions with only a fraction of the savings.

it's depands on the type of services really, for example :

 

if your customer services includ troubleshooting for electronic or computers then instead of been visically at every complaint you can triubleshoot complaint online and that will reduce the needing to be on site by 60 to 75% 

also internet can do the information desk part in case of needed specially for those who likes to compair prices and specifications online . 

As we all know and aware of about digital marketing, online businesses, where you don't need to spend a whole lot on billboards and etc etc. Your only investment is your great ideas and designing your website with all tools where i5 is easy for customer and on top for their more satisfaction reviews matters and that is also a great output for the company of their experience of onlu shopping and getting the best out of it for few single clicks.

Customer self service is the most effective way to engage online with your customer. Save yourself the toll charges, employee time and customer disatisfaction with call hold times by making client data and transactions history available to them online. Of course a secure SSL and password/biometrics protected App or website is necessary to ensure data privacy, and that no one other than the client can get to this data. The younger millenial Clients want service now like right now, and using the Cell phone for internet access is second nature for the 13 /to 50+crowd all over the world. Capitalize on this fact. Best regards. Maria Luisa Magi

Sure more net sites use free of costs and if U spent some pay its on Low costs  

So net reduced th ecosts and haven a number of customers .

Thanks