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What does an Internal Sales Representative do within a company?

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Question added by Tamara Ali , Sales Manager , Al Noor Systems for IT Solutions
Date Posted: 2018/08/26
محمد العلياني
by محمد العلياني , مستشار مبيعات وخدمة عملاء , الجميح للسيارات باىع قطع غيار

Communicate and serve the customer and fulfill their needs

Mohammed Afdhal Saheer
by Mohammed Afdhal Saheer , Project Manager - SAP SuccessFactors , Mitsubishi Electric Saudi Limited (SP Department)

Internal or External, A Sales Rep is to communicate with customers to sell a product and/or services. Further, coordinate with concerned parties to ensure the agreed product/services are delivered on time in required quality. 

Ragy Mounir
by Ragy Mounir , مساعد محاسب , اسقفية الخدمات العامة

An inside sales representative is defined as a salesperson who works inside an office and does not visit prospects in person. Traditionally, they did business over the phone—telesales—but technological advancements now allow them to work via email, Skype, and all the other online communication services. 

An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Responsibilities

Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails

Understand customer needs and requirements

Route qualified opportunities to the appropriate sales executives for further development and closure

Close sales and achieve quarterly quotas

Research accounts, identify key players and generate interest

Maintain and expand your database of prospects within your assigned territory

Team with channel partners to build pipeline and close deals

Perform effective online demos to prospects

mohamed shoukier
by mohamed shoukier , Sales Manager , مودرن هوم

 Display the goods to the consumer and display the features on the customer and convince the product

Smile in the face of the client

Absorbing anger

Marwa ELZINI
by Marwa ELZINI , Operations Director , PKF ProGroup Algeria

Dear Tamara,

In reference to your question with regards to the Internal Sales Representative role within a company, please find below my answer:

The inside sales representative might work with the outside sales representative to improve future sales within accounts, he contact prospective clients before forwarding top leads to the outside sales representative, who follows up on those leads.

She /he might manage small accounts and transactions, those can be handled by phone or computer, including generating leads, making presentations, closing sales and maintaining customer accounts. 

Best regards,

Marwa

Abdulrahman AlJoubi
by Abdulrahman AlJoubi , Management Consultant , Retaj Lubricants & oil refinery

Internal sales rep. is one of the most important members of the customer service center.

he dedicate himself serving the customers till the deal done.

Sherif Hegazy
by Sherif Hegazy , Art Executive Director , Style Printing Press

Hi

Internal Sales Rep. responsibility divided into many stages

1- Fully understand and strong knowledge about the Company rules, Products or Services and Competition in the market

2- Define the opportunity

3- Stress on customers needs or even create one.

4- negotiation and persuasion.

5- Close the sales operations.

6- Ensure customers satisfaction.

7- Ensure the document session.

in case if it does not close

1- Define the right reason of refuse.

2- Ask customer to nominate friend or colleague.

Thank you

 

 

Hi

Hope fully Fine & Happy

   Understand the Basic of the company and the sales Rules That Hard       working , Punchulity , Honesty , Carefull , Respect Seniors  and  Feed     back , reports ,  Workk progress and Discussion with the Seniors /   Colleuges , get root map / guide line , arrange meetings / discussion   with cofidene and ask question about Work Progress Freely and Frankly ,  visit Markket / Clients  that:s all work 4 company .,,.    

   Thanks

Jimmy Gondwe
by Jimmy Gondwe , Coomunications Officer , Save the children

Inside sales representatives work hand in hand with customers to provide them with information on the products they want, together they resolve issues encountered by the customers to ensure there is a smooth sales process. In addition, the Sales representatives are there find business opportunities. 

khalid osman ahmed ali
by khalid osman ahmed ali , channel sale manager , SOLWAD

The Inside Sales Representative is responsible for generating leads, advancing the sales process, closing new business,create solutions and ensure a smooth sales process you can say its like quality assurance and over all support the Business

Hossam eldin Salama
by Hossam eldin Salama , Senior Sales Executive , Fawaz refrigeration and air conditioning company

1- The agent will search the customers and attract the largest segment of customers value by offering goods and convince them of goods and motivate them to buy and buy. 2- Achieve the higlest sales of the company to increase the profitability of the company in which he works . 3- He makes agreement with clients. 4- Receives orders from customers and work to follow up delivery time and no delay. 5- Receiving customers complaint's and working to solve them in aproper and appropriate manner.