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I will say to him, Give me time and I will answer you soon
Thanks for invitation,
I will apologize to the customer, asking him for his personal mobile number, promising him to answer his inquiry maximum with an hour.
Maximum within an hour, and immediately when I get the right answer for the customer's inquiry, I will phone call him and relay the answer to him, thanking him for that he was paient enough for this delay.
I would ask them to wait and will get the knowledge about that or will route to the particular person.
We must possess some basic knowledge and general information that my require us to provide easy answers to customers or clients. Now, if a certain client asks a partiular question tht you don't know how or what the sure answer is, it is better to be honest however, to help him or her for what he or she wants to know try to get some more details to understand exactly what information or answer he or she wants to have and to provide you with better clues on how to deal with it. It matters when we try our best to help or assist clients in whatever manner we can to gain their trust and confidence. When you can't do something just ask for your supervisor or a person in authority to handle and aswer it. Sometimes we are bounded with some company policies and limited to answer certain questions, so it is a must that certain concerns must be forwarded to the right people or your superiors.
the customers will never fall back until they get a clear answer and if you answered wrong and something bad happened based on your answer you will be in a bad situation ,
in this situations i prefer to smartly get your self a few minutes as if you have to check it in system to give them clear answer and to not waste their time with a big smile , it works all the time .
