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Rekha is a project manager on a large construction project. Late in the project, her client demands a big change. She assesses ?

the impact of the change and tells the client how much time and money it will cost. But the client won't allow any change to the schedule and won't pay anything more for change. Rekha explains that the proposed change is well outside the documented scope of the original work. The client tells Rekha that he doesn't care what was in the original scope and that she needs to implement the change with no impact to schedule or budget. What conflict resolution technique is he the client using? A. Confronting B. Smoothing C. Withdrawal D. Forcing

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Question ajoutée par Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.
Date de publication: 2018/09/19
Muhammad Farooq
par Muhammad Farooq , QA-QC MANAGER , AL Bawani contracting co.

Answer: DExplanation: The client is trying to command Rekha to do what he says even though she has good reasons for not doing it. He isn't working to solve the problem, he's just forcing the resolution to go his way.

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