Inscrivez-vous ou connectez-vous pour rejoindre votre communauté professionnelle.
Communicate through the use of;
Open questions
Closed questions
Key questions
Clear questions
And the style of interpretation and persuasion
There are many questions you can ask in dealing with customers and to know and get the information you need whether it's about the service or the product, complaint or feedback. The open questioning is used to get the main idea or details of what you want to know by using the WH questions (Who, What, Where, When, and Why). These questioning will help you decide what you need to do in a standard procedure or step by step process. The other one is the closed questioning which uses a more direct and factual answer by simply answering the questions by yes or no. This type is easy and probably more relax in your part because you are using specific questions to get specific answers. Though it is better to use either both, based on my experience, I mostly used the open questioning to get the customers opinion and feeling, and decide the matter based on what the customer needs. We are here to serve them and without customers output and feedback we might not give the quality and efficient service we all need to provide.
Communication through using;
open questions and close causation .