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1) You have to listen to the employee voice
2) We have to let the employee tell their story about issues and allow them to speak to their minds that can increase the level of their confilict that we have to deal with
3) We have to bring into he reality
4)Identify the true impediment
1. Make sure you aren't part of the problem.
2. Don't ask about the employee's personal life.
3. Be compassionate but fair.
If you know your employee is in a tough situation, you may want to be as helpful as possible.
"Taking a compassionate approach is a good thing to do, but it has to be applied evenly across the work force. Otherwise it's not fair,"
4. Use the resources you have.
If the employee needs counseling, you almost certainly have some resources provided by your medical insurance it is recommendable to call on these resources and refer the employee for services
Observation is one of the way to resolve majority of issues. Study symilar incidants is also a method. Proper and timely reporting will help us to find solutions.
The best way to solve employee problems is to understand their point of view and align them with organizational objectives and goals. Counsel them. Mentor them make them understand the organization culture and views. Make them understand that they may be able to influence their circle up to a certain point and beyond that accept it and move ahead. This will create a healthy environment.
1. Always encourage the team effort (making people analyse and give solution together), so that each and every one in the team will help each other without any concern.
2. Call the employee and enquire about his issue.
3. Give him a confidence that he can overcome it by addressing with a few words if its is his personal problem and he doesn't want to disclose. Possible lend a hand if the issue is with a fellow worker (Make each of them speak directly and solve the conflict then and there).
listening to the employee voice -
we have to identify the true impediment -
we have to bring into he reality -
very inportant for the employee tell their story about issues and allow them to speak to their minds that can increase the level of their confilict that we have to deal with
REGARDS
by sharing only the problems that been solved for the good of the employees, to keep them feeling safe.
Ms. Hassan. I think its important to first understand what the problem is before you can address it. Let that person know they are in a safe environment, and that they will not be judged with what is shared with you.
Most things you will find are easily searched for on Google; but first let them know it is a safe and judgement free zone. Very difficult to do, but once that trust is established, you will be able to begin to help.
If its work related; there are procedures. If it is personal in nature; then it will be a very delicate process. The help may not be with you, but with outside assistance.
Good luck. Kader.
