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Identify the problem and find out its components and its causes problem, Disassemble and analyze the problem into small parts to dealing with it easier, Then worke nourishment mental through the search and previous experiences therefore put solutions and decision making towards the best solution.
If the problem is between staff: Listen and be objective. Usually miscommunication or power pulls.
If it releates to staffing problems, Step back and have a look at the overall operation and see what might be the root cause. Get collaboration from other managers and come up with a plan to correct.
In general:
Good luck. Kader -
being a good listener, thinking, follow rules and make clear all duties of personnel in order to know completely what should they do at work, evaluating them and have consulting meeting with staff and supervisors.
The first part is to identify the problem, second part is to describe proposed actions and rationale behind it, and the third part is the implementation and communication.
HR managers are responsible to handle all conflicts.
Because dealing with men is difficult than machines.
"Everyone is unique" - the golden rule should be followed by the HR manager than the text learned during the Master degree.
A good mentor, friend, a leader can solve most of the issue by the grace of God.
Identify the issues. Be clear about what the problem is.
Understand everyone's interests.
List the possible solutions
Evaluate the options.
Select an option or options.
Document the agreement(s).
Agree on contingencies, monitoring, and evaluation.