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For establishing new office/industry personnel recruitment is needed.When office/industry expand additional new personnel recruitment is needed.If old personnel leave,retire or die then new personnel recruitment is needed. Your personnel are the key to delivering top-notch customer/client service.Establishing the right recruitment strategy is essential in order to create a defined customer experience and positive internal culture. Ideally, businesses need to bring existing staff into line with the business culture and customer service goals and use the same parameters to inform future recruitment.Many firms/office can't articulate exactly what the attitude is that they are looking for. Meanwhile, those businesses that have developed a successful mission statement will be able to easily describe the type of person that would fit the bill. In other words, the mission statement itself defines what the right attitude is.