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IF THE CUSTOMER IS LOYAL, IT DOES INDIRECTLY SHOWS THEY HIGH LEVEL OF SATISFACTION TOWARDS THE SERVICES THEY RECEIVED. LOYALTY IS THE REWARD AND RESULT OF HIGH CUSTOMER SATISFACTION.
It has a great impact to both clients and us CSR. every satisfied customers is a proof that each and every CSR are doing their job well to ensure the satisfaction of our customers. In that way our clients will give or offer the company more job opportunities than giving it to other company
