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What are the Call Center inefficiencies still hurting our industry and brands? What should we be doing about it?

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Question ajoutée par Lana Oudeh , PR Coordinator , Al Ghanem
Date de publication: 2019/05/01
Mohammed Almassri
par Mohammed Almassri , Creative Graphic Designer , House of Yas

Language Difficulties

It may create a hardship for your customers -- or at least the perception of reduced quality of service -- when you outsource to a foreign country. Customers may become frustrated if the call center representatives do not speak fluent English or speak with a heavy accent that is difficult to understand.

What should we be doing about it?

This might cause them to seek other providers who they feel are better at meeting their customer service needs.

Apple Jean Segovia Segovia
par Apple Jean Segovia Segovia , Project Support Associate , Mubasher Financial Services DIFC Ltd.

Weak Process that we are following for uncertain situations. Willingness to listen needs a certain responsibility that requires good action to resolve a difficult situation.

Salman Malik
par Salman Malik , Business Owner/Engineer , Salman Motors

Process weaknesses & people (leadership & CSR) A highly expert approach is required to address inefficiencies. Above two areas offer most oppptunity.

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