What is KPI in quality department?

key performance indicators

KPI = Key performance indicators.
These are a good system to allow client and contractor to monitor working practices and thus identity what is critical to the business.

Key performance indicators are the tools that are used to measure operations out but matching with the requirements and objectives.

In order to be these indicators useful the organization should test the critical points of the process first, and then after that measurement is within the statistical tools accepted, such as control of quality through continuous review of operations within the target and the limits of known and also can analyze the efficiency of operations through studies using analysis tools such as CPK or SPC.

KPI, can vary from department to department and business to business.
E.G.
Quality department of a software engineering division to a Quality department of a Call Center.
e.g For Quality of a software can be measured by1) Number of features not working as designed2)No.
of bugs reported by internal/exteral customers.3) Issues reported by Installation team.4) Meantime between failures5)Meantime to repair6) Available/Uptime7) Unplanned downtime8) Man hours spent on fixing the issue.
For Call Center1) Customer Satisfaction Surveys.
What is the score now and where do you want to be.2) Customer complains3) Call Answer time4) Call hold time4) Abandon Rate5) Call Center Engineer's soft skills6) Professionalism7) Technical Abilities of the Engineers8) How many calls are escalated to higher ups.....There are many and I can go on but this is just to give you a few ideas.
You have to sit down with Business partners and find out what they want to measure then decide.
There are some Quantitative (can be presented by numbers) and Qualitative (can't be measured by numbers, e.g.
Call center person was rude or didn't choose the right words or was on the phone for too long or was struggling with words).
Its up to the Businees partners to pick and choose.
 

KPI, I agreed that this is good to monitor working practices, effective productivities but through defined Equations and Formulas as depend upon nature of job or work.
KPI helps to get solution upon Fatiques by gathering of Data analysis.

The KEY PERFORMANCE INDICATORS of any Quality Department should be focused on customer satisfaction.
There may be any sort of index derived by the organization to monitor Customer's Attitude towards the delivered product or Service

KPI, is the key performance indicator for the Call center agent handling calls and the quality of the handling and the time .
And Also the back office open task and the closing of these tasks...
Also may be the quality of of the system performance, the process ..

Key Performance Indicators. The KPI's chosen are critical as these are what will drive continous improvement in your business. You need to know what is important to your business and how you are going to monitor and measure these for levels of satisfaction / dissatisfaction. 

1. Count (Good or Bad)

An essential factory floor metric relates to the amount of product produced. The count (good or bad) typically refers to either the amount of product produced since the last machine changeover or the production sum for the entire shift or week. Many companies will compare individual worker and shift output to invoke a competitive spirit among employees.

2. Reject Ratio

Production processes occasionally produce scrap, which is measured in terms of reject ratio. Minimizing scrap helps organizations meet profitability goals so it is important to track whether or not the amount being produced is within tolerable limits.

3. Rate

Machines and processes produce goods at variable rates. When speeds differ, slow rates typically result in dropped profits while faster speeds affect quality control. This is why it is important for operating speeds to remain consistent.

4. Target

Many organizations display target values for output, rate and quality. This KPI helps motivate employees to meet specific performance targets.

5. Takt Time

Takt time is the amount of time, or cycle time, for the completion of a task. This could be the time it takes to produce a product, but it more likely relates to the cycle time of specific operations. By displaying this KPI, manufacturers can quickly determine where the constraints or bottlenecks are within a process.

6. Overall Equipment Effectiveness (OEE)

OEE is a metric that multiplies availability by performance and quality to determine resource utilization. Production managers want OEE values to increase because this indicates more efficient utilization of available personnel and machinery.

7. Downtime

Whether the result of a breakdown or simply a machine changeover, downtime is considered one of the most important KPI metrics to track. When machines are not operating, money isn’t being made so reducing downtime is an easy way to increase profitability. Organizations that track downtime typically require operators to enter a “reason code” via keypad, pushbutton or bar code scanner so that the most common reasons can be reviewed at a later time.

KPI in quality department

 returns from customer

 

KPI =key performance indicator it is a good system to monitor the effectivity of the work place.