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Julius Wambua , Store Assistant Supervisor , ISG JV - Salini Impregilo
Customer service involves creating and maintaining a positive relationship between the organization and customers with the aimed of growing sales. As a customer service, you will have to ensure your customers are satisfied so as to retain them. sales on the other hand is aimed at maximizing profit through exchange of good and services for money. Unlike customer service, sales representative are more focused on selling than creating that positive relationship with customers.
