Does listening well to work during his complaint serve as a half-problem solution?

Question

you must to be aware by the customer need for you can sell to him

Rafiuddin Khalid · Answer

Absolutely. Listening, specially active listening helps to ease out and be over the top of situation. It gives confidence to both complainant and the representative that the communication is going in the right direction.

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Does listening well to work during his complaint serve as a half-problem solution?

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