Question ajoutée par
Saeed Abu Shariha
, Organizational & Operational Excellence Specialist at Saudi Aramco -Industrial Training Center , Saudi Aramco
Date de publication: 2013/05/18
par
Mohamad Shariff Sathuk Mohamad , Deputy General Manager , MK Land Holdings Berhad
BIG Q: refers to quality of products, services, people, process and environments.
Little q: Refers to to a narrower concern that focuses on the quality of one of these elements or individual quality criteria within an individual element.
Expression that contrasts the difference between striving for quality in all of the firm's
products and processes (the big 'Q') and striving for quality in a limited or specific area (the little 'q').
