How would you describe the role of a call center representative?

Question added by Nida Fathima , IT Help Desk Support Engineer , Bharat IT Services limited
Date Posted: 2023/08/25

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Call center is very pressurized environment, Have experience a situation when a customer upsets you over the phone and you have to remain calm?
Top Answer: <p>well stress Management is key for this situation.</p> <p>question is how?</p> ... See More

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What is best practice about call center hierarchy?
Top Answer: some research shows that for each9 call center agents you need one team leader and for each3 team leaders ... See More

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Cameras in call center, can they be useful?
Top Answer: Cameras are a PCI requirement for due diligence to follow service delivery protocols. They are to control ... See More

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What is the difference between the function of the customer service rep, sales rep, sales consultant, call center and tele sales ?
Top Answer: The big difference is, traditional call centers handle a variety of inbound or outbound calls for a speci ... See More

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