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I think the truth is in the midlle. Of course the customer will buy what he wants and he has expectations according to the money he spends but this is not giving him the right to behave baddly or rude to the staff or to have unreasonable demands. We all worked or working somewhere and at the same time we are customers. We don't want bad behavior or to tolerate an arrogant customer just because he can afford to. I think that staff and customers must have a polite and humanly behavior, so nobody is king or queen.
Yes, you are right. The reason for that is that in today's economy especially, the customer openly and publicly declared what they are willing and not willing to buy. They use social media to sing your praises then use it again to shoot you down when they are unhappy. The customer has to always be treated as the number one priority and they should be listened to.
We've all heard that "the customer is king" or "the customer is always right" but that somehow lowers the value of the sevice providers both as a worker and as a human being, personally i prefer "The customer is not always right but the guest is a GUEST" which in my opinion preserve the dignity of the employees.
Customer is the king as they have the choice to select from whom to buy. They have plenty of options available at their disposal.
