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CRM which is customer relationship management is dealing with the customer affairs including sales and marketing which are customer focused,.
true
Yes CRM which means Customer Relationship Management is a module of ERP - Enterprise Resource Planning software which is co-related to Sales & Marketing as every lead will be registered in a database and this database then filtered in various phases to reach the end customer so every customer is important and this software helps to manage all customers well as records,papers are out and also becomes tedious to maintain so CRM is a new and easier way to do it.
yes it is.obviously we want the customers to come back for more business,, also the word of mouth marketing they can provide is extremely powerful,.it's the CRM that makes brief contacts – moments of truth – with customers. Or put a little differently, they have hundreds of opportunities to create a positive, negative or bland experience for customers., they shape the customer opinion of the brand by consistently delivering on the basic functional and emotional expectations of their customers, so in a way they are like highly visible brand ambassadors.
yah off course it is must i think so
yes
