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A. Check the computer CMOS B. Define the circumstances of the problem C. Call the vendor D. Define what applications are being used
I'm agree Mr.Ahmed Shareef answer
B. Defining the circumstances of the problem is the first step. Once you know in which circumstances you faced this problem, you can minimize areas of focus.
Define the circumstances of the problem.
I will choose Letter B.
i will define the Circumstances of the issues of the PC